Novotel Melbourne On Collins

The city location is brilliant. Walking distance to pretty much anything! I love that it is family friendly too. Beds were super comfortable and we had a great nights sleep. Staff were lovely and helpful. The valet parking is a lifesaver if you have small children!

Reception staff were not able to think outside the SQUARE in that I booked (and paid for with Booking.com) the accommodation in my name for 2 adults and 1 child, I rang the day before our arrival and advised that my daughter and granddaughter would arrive at the hotel before me and I asked if they would be able to enter the room when it was ready for occupancy. The receptionist advised that "no" my daughter could not enter the hotel room until I updated my booking with Booking.com to include my daughters name. This I did, the next day the same receptionist still denied my daughter and granddaughter entry into the room because Bookin.com had not provided them with the electronic advice she required. After some kerfuffle my daughter was eventually let into the room at about 15:36 -

We did valet parking for our stay for Grand Final eve long weekend. It was easier for sure given the location and how busy it was when we checked in. The pool was great. We got room service for dinner and it arrived quickly and was fresh. The staff who delivered it and the valet parking staff were nice and friendly. Oh and they noted and actioned our request on the system for a room away from foot traffic. That is a surprise as lots of other hotels have missed this request (in our other experiences of late).

Breakfast was excellent. Big selection to choose from. Everything was clean and staff were friendly and helpful

One of the challenges staying in Melbourne with a young family is city noise. In the past we have mitigated this by staying in serviced hotels a bit further away from the action, such as closer to Flagstaff Gardens. This time the main focus of the trip was to watch a musical, so we booked Novotel to be close to the theatre. This hotel has got to be Melbourne’s best kept secret. You can choose rooms that face Collins or little Collins if you wish to have the city views, or a room that faces internally. The slight drawback to this is that it can be a little dark (less sunlight), however it is so quiet and worked amazingly for our family. We really enjoyed being smack in the city, with access to everything at the hotel doorstep. The hotel is not new, but still well-maintained and clean. The buffet breakfast is great, as is the restaurant service. We also ordered ala-carte for dinner one night and had a really good meal. We ended up staying an extra night as our child unexpectedly fell ill and had a very high fever. There is an excellent medical centre just four doors down. Novotel’s FOH manager was so helpful in extending our stay and making sure our child could rest quietly until our new room was ready. Overall this was a great stay and we wouldn’t hesitate to book again.